Online and In-Store Return Policy

Effective as of April 25, 2024

Exchanges

I allow exchanges only.  I do not allow returns for a refund.  For items purchased online, exchanges are accepted within 7 days of the delivery date.  To initiate an exchange, please contact me at star.trainingsystems@gmail.com to obtain a return authorization.  Be sure to include the item’s order number and your reason for the exchange.  Exchanges that are shipped without authorization may not be accepted.  Please allow up to 10 business days for your exchange to be processed once I receive your item.

Return Shipping

Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label.  Return shipping on items that are being returned/exchanged for other reasons will be paid for by the client.

Eligible Items

The following items: Clearance items, Final Sale items, Perishable items Special-Order items, Custom Products and Programming, and Gift Cards are not eligible for return/exchange.  I reserve the right to refuse any return/exchange, at any time, if the item being returned/exchanged does not meet the criteria set forth within this policy.

Condition of Items

Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.

Form of Payment

Refunds, if issued, will be issued in the original form of payment (or form of payment arranged and authorized by me beforehand) minus shipping and handling fees unless otherwise stated.  If the original form of payment is unavailable, store credit may be issued or other form of payment authorized.

Restocking Fee

Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain items, a restocking fee of 15% (or the maximum amount permitted by law, whichever is less) may be assessed for the following items or types of items: Books, Training Logs, etc.  The restocking fee will be deducted from the refund amount, if any, where permitted by state law.

If you have any questions about this return policy, please contact me at star.trainingsystems@gmail.com